I live in a resort-style set of apartments on the Sunshine Coast, QLD, Australia. There is 1 apartment in our building that is only used by the owners once every quarter. This apartment has 2 carparks compared to ours which only has one. I park in the other apartments spot and if they turn up then I will happily move it.
I got a call on Saturday from reception of our resort. "Do you own a Chrysler? You have to move it immediately or we will have it towed."
Harsh! What happened to "please"? If the person was nice about it, then I would have been apologising for inconveniencing this other person. Instead, their lack of customer service (which I thought was their job) has put me on their wrong side and has probably given the other apartment owner the wrong impression about me.
How many times in business do you start the conversation the wrong way? In this case, 3 parties have been given the wrong impression. Make sure your customer service people do just that, serve. Never threaten.
I was clearly in the wrong. But now I don't care. Do I want to do business with them?